Delete your SolarVita account

In the app

1. 1.Open SolarVita and sign in.
2. 2.Go to Profile, then Settings.
3. 3.Open Account, then Privacy.
4. 4.Scroll to the bottom and choose Delete Account.
5. 5.Confirm when asked.

By email

If you cannot sign in, no longer have the app, or would rather a person handled it, email us from the address your account uses and ask for it to be deleted.

We may need to confirm the request came from the account holder before acting on it. A deletion asked for by somebody else is one we should refuse.

What is deleted

Deleting your account removes your sign-in, your profile, and the data held against your account, including:

• —Health and fitness history read from Health Connect
• —Meals, food photographs and nutrition history
• —Training and exercise logs
• —Eco activity and carbon savings
• —Posts, comments, chat messages and stories
• —Photographs you uploaded for challenges, meals or your profile
• —AI conversation records and generated summaries

What is kept, and why

• —Purchase and subscription records, which Google Play holds and which we may need to keep for tax and accounting purposes.
• —Anything we are required by law to retain, for as long as that requirement lasts.
• —Content you contributed to shared spaces may remain where removing it would break somebody else's record of a conversation. Tell us if you want that removed too and we will deal with it.

Health Connect

Health data inside Health Connect belongs to Health Connect, not to us, so deleting your SolarVita account does not remove it from your phone. Manage or delete it there directly. You can also withdraw SolarVita's access at any time without deleting your account.

Questions

Anything about your data goes to privacy@solarvita.co.uk. Anything about the app itself goes to support@solarvita.co.uk.